Privacy Policy

This privacy policy applies to all Internet sites owned and operated by 1Win betting company and to all services provided by it, including online and mobile services and products.

In the future, the term “Personal Data” will mean information that will allow us to identify the user, such as name, email address, address, phone number, payment profile data, payment information, support requests, betting history, comments in chat rooms, etc.

It is also worth noting that this Privacy policy may be amended from time to time. In case of significant changes, the company will notify its users by posting a notice on the Website or by sending an email to their email address.

What data is collected and how

For the productive and fruitful work of the bookmaker, the online casino collects the data of its users and processes them when they visit the official website or use other services provided by 1Win. Data is collected in several categories:

  • Information provided by users directly: when visiting the official website of the online casino or using its services, the company reserves the right to request the provision of personal data by the user. For example, an online casino requests contact information or certain documents when registering, verifying, preventing money laundering, checking for fraud, or contacting customer support;
  • Automatically collected information: the company automatically collects information about a user’s visit to their website, including their IP address, operating system, device characteristics, browser settings, error and activity logs, as well as the date, time, and link to the page from which the user accessed it;
  • Information obtained from third parties: in addition, sometimes 1Win online casinos can obtain personal data of their users from other sources, such as publicly available information, or trusted third parties, such as payment service providers.

When personal data is collected, processing is carried out only on the basis of legal grounds provided for by the relevant data protection legislation. These grounds include:

  1. Contract fulfillment: the processing of personal data is necessary to fulfill contractual obligations. For example, when registering on the 1Win online casino website, the user enters into an agreement, and data processing is necessary to carry out transactions on the websites;
  2. Legal obligation: data processing is necessary to comply with legal requirements such as money laundering prevention, responsible gambling requirements, and gambling license conditions;
  3. Legitimate interests: personal data may also be processed if the company, other group companies, or third parties have legitimate business or commercial interests;
  4. Consent: in some cases, data processing is based on the consent of the user of the platform.

Use of Personal Data

1Win betting Company uses the personal data of its players for a large number of different purposes that are necessary for the fruitful and legitimate operation of the platform. These goals will be presented below:

  • Managing websites, ensuring their operation, and providing services to users;
  • Verification of the user’s ability to use the services, including verification of age, location, identity, and self-exclusion status, as well as for account creation and management;
  • Compliance with legal obligations and requirements, prevention of illegal activities such as money laundering and match-fixing;
  • Customer support, assistance in solving technical and payment problems;
  • Crime prevention, detection, and investigation, protection of users and the company, security, risk reduction, fraud detection and prevention;
  • Fraud risk analysis and data verification with the help of third parties;
  • Assessment of gaming activity to ensure responsible gaming.

Transfer of Personal data of users

The 1Win betting company may need to transfer its user’s personal data to third parties. Personal data may be disclosed in the following cases:

  1. Companies from the group: casino user data can be transferred to other organizations belonging to the same group of companies;
  2. Service Providers: third-party providers and partners who assist in providing the requested websites and services are also entitled to access summary information;
  3. Government agencies: these include regulators, law enforcement or government agencies, as well as courts, anti-corruption agencies, and licensing authorities, all of which can access the data;
  4. Partners and referrers: personal data may be shared with individuals or companies that have introduced the user to the organization;
  5. User consent: data transfer can also take place with the user’s consent, if any.

During the processing and transmission of information, it can be sent and processed in countries other than the user’s country of residence. The laws of these countries may differ significantly from the norms he is accustomed to. When processing personal data outside the home country, measures are taken to ensure their protection.

Security and Protection of Personal Data

1Win Betting Company undertakes to protect the personal data of its users and applies a set of technical and organizational measures for this purpose. These measures will be presented below:

  • Data encryption: all data exchanged between the user and the organization is encrypted using TLS (Transport Layer Security) and SSL. Data is also stored and transmitted in encrypted form;
  • Access restriction: only authorized employees, contractors, and agents who need this information to perform their duties have access to personal data;
  • Network Protection: access to an organization’s network is protected by a multi-level security system that includes firewalls, intrusion prevention systems, and network segmentation;
  • Security Monitoring: the bookmaker’s security service also continuously monitors the security system, analyzes event logs, and responds to notifications and warnings to identify and eliminate threats in a timely manner.

In addition, 1Win Bookmaker uses Google Analytics to collect information about the use of the official website. This tool collects data on traffic, pages viewed, and traffic sources. Only the IP address assigned to the user on the day of the visit is collected, without personal identification.

Data storage

1Win betting company provides its users with the opportunity to delete some of their data at any time. Other parts of the data are deleted automatically, and some data is retained for an extended period as needed. When data is deleted, it is ensured that it is securely and completely erased from the company’s servers or stored anonymously. The information is stored until it is deleted by the user.

In addition, in accordance with legal requirements and to prevent lawsuits, 1Win stores its user account data for five years after its closure or after the user’s last contact with the company.

It is also worth noting that 1Win guarantees the protection of the confidentiality of its users’ personal data and compliance with applicable laws and information protection requirements, in particular, data protection legislation and international regulations such as the General Data Protection Regulation (GDPR).

User rights

A user of the 1Win betting company also has a number of rights with respect to their personal data processed by the organization. These rights include:

  • Right of access: the user can request confirmation of the processing of his data and gain access to them. He can also get a copy of his data;
  • Right to rectification: the user has the right to rectification of inaccurate personal data concerning his identity;
  • Right to object: the user may object to the processing of his data if the processing is based on the legitimate interests of the organization. However, the organization may continue processing the data if there are compelling reasons that outweigh the interests of the user;
  • The right to erasure: the user may request the deletion of his data in certain circumstances, for example, if the data is no longer needed for processing purposes, the processing was illegal or required in accordance with a legal obligation, etc. However, an organization may refuse to delete data if its storage is necessary to comply with the legitimate interests of the organization, legal obligations, or to file, exercise, or defend legal claims;
  • Right to restriction of processing: the user may request to restrict the processing of his data in certain circumstances.